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At The Helm FAQs
What At The Helm furniture can I choose?
Explore sofas, club chairs, wing chairs, accent chairs and footstools. Browse a range to see its available pieces and compare each product’s dimensions.
Can I choose fabric or leather?
The choices depend on the model. Use the product configurator to see its available upholstery types and matching covers, then confirm your selection before adding it to your basket.
Can I choose the feet and studding?
Some models offer a choice of feet or studding. The product page shows the choices applicable to that design; these options are not available on every item.
Is the Buckingham wing chair available as a recliner?
The fixed wing chair and power recliner wing chair are separate products. Check the title and description of the version you are considering before configuring it.
Will leather look exactly like the photograph?
Natural leather can vary in grain, tone and markings. Photographs show particular upholstery and finishing combinations, and screen settings can affect colour. Check the selected cover and finish carefully before ordering.
How do I check that the furniture will fit?
Use the width, depth and height in the product specifications to plan the space. Check doorways, stairs and the full delivery route as well as the final position.
How long will my order take?
Contact Shackletons for the current lead time for your selected model and upholstery.
Where can I find delivery and care information?
Read our Delivery Policy and Care and Maintenance guides. Follow the care instructions supplied with your selected upholstery, and contact our team if you need help before ordering.