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Outdoor Furniture FAQs

What is wicker made out of?

Wicker is loved around the world for its traditional style and timeless appeal but, what is it?
‘Wicker’ refers to a type of weave produced from a variety of plants, reeds and vines. The most popular wicker is made from the rattan plant. Natural rattan is strong, lightweight and easy to work with but not always suitable for all weather conditions. UV, rain and frost can damage organic rattan over time. To solve these challenges… Read More

Is Garden Furniture Waterproof?

At times the UK can be a wet and windy place to live. That’s why you need outdoor furniture that’s built to handle strong winds, downpours of rain and sudden changes in the weather. Each weather condition carries its own threat to your garden furniture; Frost can cause cracking and loosen joints; UV light can bleach and discolour surfaces and rain can cause rust and mould. The best furniture is resistant to all-weather types but, strong water resistance is of particular importance. Most damage to outdoor furniture is caused by moisture penetrating the furniture’s surfaces. So, is garden furniture waterproof?… Read More

Our Store FAQs

Can I track my order?

We will contact you to keep you updated on the progress of your order via email or telephone but please don’t hesitate to contact our delivery team on 01200 444585 for an update at any time

Can I choose the time of delivery?

Our Pallet delivery couriers only offer full day delivery slots (9am-6pm) unless otherwise specified by us and we typically offer a 4 hour window for our white glove delivery service. With the white glove service we will call you on the day half an hour before we arrive to confirm our exact time of arrival. with the white glove service we will always contact you in advance to organise your delivery slot and we will not show up unannounced without booking in with you first.

How long does delivery take after placing my order?

We aim to deliver all our in-stock items within 10 working days and a member of our delivery team will contact you to let you know the expected delivery date. please be aware that all furniture ordered via the finance method cannot be delivered for 14 days, please call us on 01200 444585 for more information.

Do you deliver at weekends?

Our free delivery service does not include weekend deliveries but we are able to upgrade the service for you, please contact us on 01200 444585 and we can retrieve a quote for you.

The white glove courier service is unavailable for weekend deliveries as the couriers only operate Monday-Friday and we are unable to quote for weekend deliveries using this method.