White Glove Delivery Service
Delivery With a Difference
So, you’ve just ordered your dream piece of furniture. Now, it’s time for us to get it to your home. The delivery team is friendly, flexible and helpful. They will ensure your furniture arrives on time and in the right condition.
We aim to schedule deliveries within 10 working days of purchase. We have two services to choose from. You can have your items sent to you via roadside pallet delivery or, our highly-rated ‘White Glove Service’. Why choose the White Glove Service? Because it’s the most complete delivery service available. White Glove includes delivery, assembly, positioning and eco-friendly packaging disposal. So, you can spend less time fussing and more time enjoying your furniture.
Our Commitment to Sustainability and Recycling
At Shackletons Home and Garden, we are passionate advocators of eco-conscious elegance. When you choose Shackletons, you become an integral part of our sustainability journey. Together, we can continue making a positive impact.
In partnership with Senator Group Recycling, we accomplished a remarkable feat in 2022. Together, we recycled an astounding 6490kg of packaging materials. This significant accomplishment reflects our joint commitment to preserving the environment and promoting sustainable practices.
Through our unwavering commitment to recycling, we achieved an overall saving of 6444kg of CO2 emissions. By prioritising eco-friendly materials and responsible packaging choices, we ensure that your furniture delivery has a minimal impact on the environment.
Setting Up White Glove Delivery
Please be aware that selecting the white-glove service may alter the delivery time frame. This service depends on the availability of our couriers and routes to your area. We always aim to schedule delivery within 10 working days of purchase but, there may be rare occasions where we are unable to meet this deadline. If we are struggling to meet the 10 working day target, we would always call to let you know.
Unfortunately, the White Glove service is not available to all postcodes. Orders going to AB, DD, FK, IV, KW, KY, PA, PH, PO30-PO41 postcode districts are exempt. Please be aware that despite not being available, the option may still be visible at checkout. If your postcode is exempt, please do not select this option. If you are unsure whether or not this applies to your home address, please call us on 01200 444585 to discuss.
White Glove Delivery: On the Day
Delivery slots are usually given a 3-4 hour window. Our couriers will always call you on the day when they are about half an hour away. Please ensure there is adequate access for our couriers on the day of delivery and enough space has been cleared for assembly. This helps our couriers operate a more efficient service for you.
Our couriers are not permitted to move or remove any old furniture sets that you may have. They are only insured to deliver and assemble the furniture purchased through ourselves. If you would like any old furniture removed, we recommend contacting your local charities. Many charities will collect your furniture for free and the act goes towards good causes. Popular charities that offer this service include the British Heart Foundation and Cancer Research UK.