Furniture Warranty Insurance Information for Shackletons Home and Garden Website

Your Obligations

To ensure your furniture and carpets remain in top condition, please follow the manufacturer’s guidelines on usage and maintenance. In the event of a claim, notify us within 14 days of the incident, providing all relevant details. If any information you’ve provided changes or is found to be inaccurate, inform us immediately. Failure to do so may invalidate your claim and policy.

What Are My Obligations?

Furniture Warranty Insurance
Insurance Product Information Document

Company: Staingard Limited
Product: Furniture Warranty Policy
Staingard Limited is authorised and regulated by the Financial Conduct Authority. Registration Number 511581.

This document provides a summary of key information related to this insurance policy. Complete pre-contractual and contractual information on the product is provided in the full policy documentation.

What is this type of insurance?

Depending on the level of cover provided by your retailer, you may be covered for the removal of stains or repairs to accidental damage. You may also be covered for an extension of the manufacturer’s warranty.

What is insured?

Coverage depends on the level provided by your retailer:

Upholstered Furniture, Mattresses & Mattress Protectors:

Staining & accidental damage including:

Staining

Rip or tear

Burn

Scratch

Puncture

Scuff

Pet damage

Carpet:

Staining only

Upholstered Furniture, Mattresses & Mattress Protectors:

Structural defects including:

Frame defects from breakage or warping

Mechanical and electric recliner issues

Metal component breakage

Broken zips, castors, and buttons

Seam and stitching separation

Leather furniture hide lifting or peeling

Foam and fibre interior resilience loss

Cabinet & Dining Furniture:

Staining & accidental damage including:

Water, liquid, or heat marks

Breakage, dents, chips, and scratches penetrating the surface

Glass or mirror breakage, scratches, and chips during normal use

Structural defects including:

Frame breakage or warping

Solid wood furniture cracking

Finish peeling on solid wood

Metal component bending and breakage

Excessive resilience loss

What is not insured?

Deliberate damage

Wear and tear

Damage from incorrect cleaning products or methods

Odour removal, even if caused by a stain

Transit or delivery damage

Damage from animals other than pets

Sunlight, wind, weather, rusting, radiation, fire, smoke, flooding, or corrosion damage

Staining or damage from normal use over time

Are there any restrictions on cover?

Pet damage limited to 3 incidents during the cover period

Policy void if furniture is modified

No cover for furniture used in business premises or let/sublet residential premises

All incidents must be reported within 14 days

Where am I covered?

This policy covers use of the furniture within the United Kingdom, Channel Islands, and the Isle of Man.

When and how do I pay?

Your premium can be paid according to the retailer’s payment methods.

When does the cover start and end?

Coverage starts on the date specified on your certificate and ends on the date specified or if the maximum indemnity level is reached. Misrepresentation and fraud will result in immediate termination of the policy.

How do I cancel the contract?

You can cancel within 14 days from the purchase date or the day you receive your policy documentation, whichever is later, by contacting your retailer or the administrator. Full premium refunds are provided if no claims have been made. For cancellations after the 14-day cooling-off period, contact the organization from which you bought your policy.

Your Insurer

This insurance is underwritten by UK General Insurance Limited on behalf of Great Lakes Insurance SE. Great Lakes Insurance SE is a German insurance company headquartered at Königinstrasse 107, 80802 Munich, with a UK Branch at Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

Making a Claim

Notify us within 14 days of discovering the damage, staining, or structural defect by:

Online: www.myfurniturewarranty.co.uk

Phone: 0800 011 4230

Please provide your unique policy number from your certificate of insurance to help us validate your policy details and process your claim quickly.