Delivery Policy

Update on our current situation

We are still open for business as usual and we are also still able to offer free* and fast UK Mainland delivery on any orders placed online for items showing as in stock. Our warehouse team are working tirelessly to get all of our customer orders dispatched as soon as possible for all in stock items with delivery to customers being completed within 10 working days from the point of order.

All furniture sets displaying the PRE-ORDER NOW sticker will display the expected lead-time for the products arriving to us before you purchase, placing a pre-order will reserve the next available incoming stock for you and we will dispatch the goods to you as soon as we receive them into our warehouse. At present, the leadtimes displayed for pre-order items are very accurate and we have stock arriving daily to fulfil customer orders. If you have any further questions regarding lead-times please don’t hesitate to call us on 01200 444488 and we will be happy to assist you with your enquiry.

If the situation does change in the near future we will be in touch to inform you about your delivery but , for now, we are operating at full steam ahead and all expected delivery lead-times displayed are as accurate as possible.

*Free Delivery Service – What you need to know

Delivery of furniture is free to mainland UK addresses (except for AB, DD, FK, IV, KW, KY, PA, PH, PO30-PO41 postcode districts) on orders over £500.  Order values less than £500 will have delivery charged at £19.95 and the delivery time frame is approximately 7-10 working days.

Orders going to the above postcode districts will have carriage charged at £59.99

Please be advised that the free delivery service we use is a kerbside only pallet delivery and the pallet couriers are not insured to bring the goods onto your property/driveway. The pallet courier will contact you directly to discuss the delivery slot once they receive the goods into their delivery depot and you will receive an email from us to let you know the furniture has been collected from our warehouse by the courier. The courier will then call you to arrange a delivery slot once the goods reach your local delivery depot (typically 2-3 working days after collection from our warehouse). Please keep an eye out for telephone calls from unknown numbers trying to call you after you receive the dispatch email from us as it will likely be the couriers trying to contact you to discuss delivery.

Please be aware that the pallet couriers are a separate company to ourselves and any issues with delivery slots (not being able to take the offered delivery slot or if you’re unavailable on delivery day for any reason) must be discussed with the couriers directly as we are unable to change delivery slots from our end. the pallet courier EFS can be reached on 01282 415454 and they will require your delivery address and delivery consignment number to assist with your delivery which we will provide in the email we send you once the couriers collect the goods from us.

The pallet couriers use a medium sized lorry to deliver furniture so please ensure that there is adequate access for the vehicle to reach your address, the general rule is that if a bin wagon can reach your address then our pallet courier should have no problems delivering to you. If you believe there might be access issues for the couriers to your address then please give us a call on 01200 444488 before placing your order to discuss and we will look into alternative delivery methods that best suit you.

Goods delivered on pallets will usually require light assembly once they arrive and there are instructions and tools provided inside the boxes to carry out assembly. If you are unsure about assembly or unable to assemble the goods for any reason then we recommend to contact us before delivery to explore alternative delivery methods or to contact someone who can assemble the goods competently for you.

White Glove Assembly Service

The White Glove Assembly Service is our optional on-site Assembly service and is charged at £99. This service includes the couriers delivering the goods to your address, assembling the full set of furniture and disposing of any packaging so you can enjoy the furniture straight away without any of the hassle!

Please be aware that selecting the white glove service may alter the delivery time frame as this services depends on where our couriers are heading at any given time. We will always aim to schedule delivery for within 2 weeks of the order being placed, there may be rare occasions where we are unable to meet this deadline but we would always call to let you know if this is the case.

We will contact you directly to organise your delivery slot directly if the white glove service is selected, if you would like to select the white glove service please give us a call on 01200 444488 to discuss as we would need to enter the delivery information manually onto our system and include any delivery notes and instructions for the drivers that you may have.

We usually offer a delivery window of around 4 hours on the day of delivery and our couriers will always call you on the day when they are about half an hour away so you know exactly when your slot will be.

Please ensure their is adequate access for our couriers on the day of delivery and any areas that our couriers will be assembling the furniture in have been fully cleared as this helps our couriers operate a more efficient service for you.

Our couriers are not permitted to move or remove any old furniture sets that you may have as they are only insured to deliver and assemble the furniture purchased through ourselves. If you would like any old furniture removing please consider contacting local charities who will come and collect the furniture for you and the money made also goes towards good causes.

FAQs

Can I track my order?

We will contact you to keep you updated on the progress of your order via email or telephone but please don’t hesitate to contact our delivery team on 01200 444585 for an update at any time

Can I choose the time of delivery?

Our Pallet delivery couriers only offer full day delivery slots (9am-6pm) unless otherwise specified by us and we typically offer a 4 hour window for our white glove delivery service. With the white glove service we will call you on the day half an hour before we arrive to confirm our exact time of arrival. with the white glove service we will always contact you in advance to organise your delivery slot and we will not show up unannounced without booking in with you first.

How long does delivery take after placing my order?

We aim to deliver all our sets within 10 working days but a member of our delivery team will contact you to let you know the expected delivery date. please be aware that all furniture ordered via the finance method cannot be delivered for 14 days, please call us on 01200 444585 for more information

Do you deliver at weekends?

Our free delivery service does not include weekend deliveries but we are able to upgrade the service for you, please contact us on 01200 444585 and we can retrieve a quote for you.

The white glove courier service is unavailable for weekend deliveries as the couriers only operate Monday-Friday and we are unable to quote for weekend deliveries using this method.

Extra Information

Please be aware that any orders placed using the finance payment method cannot be delivered until 14 days after the purchase is made, if you would like more info please call us on 01200 444488

We are able to ship to the Channel Islands – please contact us on 01200 444488 to discuss.

We cannot be held accountable for any delays with courier companies as they are external to us but we will try our absolute best to rectify any problems that may arise.

If there are any further questions you may have about delivery you can contact our home delivery team on 01200 444585 and a member of the team will be happy to assist you with any enquiries